Terms & Conditions

Store Policies:

Purchase

Availability of merchandise is estimated according to information on hand when the order is written. Casa Leaders Inc. (CLI) shall not be responsible for delays in delivery of merchandise by manufacturers scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.


Special Orders

Special orders may take from 2-3 weeks to arrive. Arrival times are given with knowledge on hand. Deliveries on Special Orders must be made at the same time as entire order. If merchandise is to be delivered at a different time, another delivery must be purchased.


Cancellation Prior to Delivery

A refund for 100% of the customer’s purchase price will be issued to the customer for cancelled orders prior to delivery by calling CLI. This excludes Special Orders.


Delivery Information

Delivery Policy

Set-up and assembly included (except for Express Deliveries)

Complimentary in home service included with purchase of delivery (please see Service Section for additional details and restrictions)

Delivery

It is the customer’s responsibility to ensure that all furniture items will fit through all doorways, stairwells, halls, and around corners into the desired location.


An individual 18 years or older must be home during the scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive the scheduled delivery, an additional delivery fee may be charged to reschedule the second delivery.


CLI is unable to deliver furniture above the third floor without an elevator. For any tight fit, the driver may request that the adult assigned to receive the delivery sign a damage waiver prior to attempting delivery. For the safety of the delivery personnel and of surrounding property, CLI and its delivery providers are unable to remove any doors or fixtures.


Please notify Casa Leaders of any special requirements in order to complete the delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, local road closures. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.


In the event that the Delivery Team determines that it cannot safely deliver/assemble the merchandise due to poor accessibility or unsafe working conditions due to reasons beyond the scope of this Agreement, Casa Leaders and its delivery providers will not be required to proceed until the customer remedy the applicable cause. In order for CLI to provide the quality service expected, the customer and their representatives should cooperate fully with the delivery team while at the delivery location; provide a safe, non-threatening environment and clear access. Failure to comply may be cause for a cancellation of the delivery with no refund.


The delivery date is scheduled at the point of sale. If the customer needs to change the delivery date after the purchase has been finalized, please contact the Casa Leaders Processing Department at the store in which the purchase was made at least 48 hours prior to the scheduled delivery date, or there will be an additional delivery fee.

Wilmington Long Beach

(310) 834-5295 (562) 216-7061


If an all day delivery has been chosen, the customer agrees to be available from 11am - 8pm the day of delivery. The Casa Leaders Warehouse will contact the customer the day of delivery to confirm that there is a driver in route.


Casa Leaders reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.


It is the customer’s responsibility to protect their floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Casa Leaders will not be responsible for damage to any floors.


Casa Leaders delivery personnel are not permitted to move furniture currently in the customer’s home, nor are they allowed to move or set up appliances and electrical equipment (this includes mounting televisions or installing appliances).


We want you to be completely happy with your purchase. Once your delivery is complete, please take a few minutes to inspect your merchandise. Notify the delivery driver immediately if:


Any trash or packaging materials have been overlooked.

The product is not placed to your satisfaction

You notice any unintended damage to your property.


If you discover any of the above after the delivery team leaves, please contact Customer Service and we will happily resolve any problems.


All damages including wood damage (chips, cracks, or scratches) must be reported within 2 days of delivery or it will be considered in home damage.


Mattress and Furniture Removal

CLI will pick up one mattress set for every mattress set delivered. For health reasons, delivery personnel are unable to pick up mattresses that are wet, heavily soiled, bloodstained, or suspected of infestation.


Pick-Up Information

Torrance Warehouse Pick-Up Policy

Customer pick-up hours of operation:

Monday-Friday: 10am-7pm

Saturday: 10am-6pm

Sunday: Closed

Please call your store of purchase at least 15-30 minutes prior to picking up your merchandise to ensure your items are ready when you arrive

Same day pick-up is available

If purchasing the assembly option, please allow 24 business hours to complete your order

Wilmington / Long Beach Store Pick Up Policy

Majority of merchandise will be picked up at our warehouse location unless specifically requested

Customer pick up available during regular hours of operation for each location

No pre-assembly available unless purchased

A retail store pickup must be scheduled at the time of purchase or a call must be made to the Processing Department 15-30 minutes prior to pick up.

Pick-Ups

For the protection of our customers, please bring the photo ID of the person picking up the merchandise and the original paperwork/receipt from the purchase.


Customer pick-ups are left in the original vendor packaging for safer transport to the customer’s home. The customer responsible for inspecting all pick-up items prior to loading them into their vehicle and noting any external signs of damage to the CLI shipping team. If the customer picks up an item that has an imperfection or concealed damage, it is their responsibility to return the item to Casa Leaders for servicing or exchange.


Casa Leaders personnel are happy to assist loading merchandise in customer vehicles; however, Casa Leaders personnel cannot tie down any merchandise. Casa Leaders is not responsible for any negligence or vehicle damage in securing merchandise into customer vehicles or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the Casa Leaders pick-up dock. Casa Leaders Inc. is not responsible for any damage that results from the assembly of customer furniture.


If requested, Casa Leaders will transfer customer orders to a Casa Leaders retail store one time at no charge. If the items are not picked up within 48 hours of transfer, the items will be shipped back to the distribution center. The customer can pick up the items at the Casa Leaders distribution center or there will be an additional $50 fee for another transfer. Please allow up to 3 working days for the items to be transported to a CLI retail location.


Your signature on the delivery receipt acknowledges that you have received and inspected all of your merchandise in good condition.


Service

Returns/Reselections

All sales are final. There is a 15% restocking fee on all regular stock furniture returns. Returns on Special Order items are limited to transit damage or manufacturer defect only. Special Order returns due to customer preference, no-fits or any other reason are not accepted. Casa Leaders does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Casa Leaders reserves the right to refuse returns or exchanges where (i) the merchandise is not Damaged/Defective (ii) merchandise shows evidence of customer misuse/abuse (iii) merchandise is not in as-new condition (containing original packaging).


If returned items need to be picked up from the customer’s home, a pickup fee will be charged. The initial delivery fee is not refundable. A second delivery charge will be applied for delivery of any reselections. Prices paid at the time of purchase are final. Refunds by credit card will post to the credit card account within 3-5 business days. Finance company returns will post to the customer’s account within ten (10) business days or the next billing cycle. If the customer is to reselect different furniture, they must go to a Casa Leaders retail location within 15 business days. Reselections on regular stock items require a 15% restock fee plus an additional redelivery fee.


* Any returns must be coordinated through the customer service department. Please give CLI a call at (844) 335-0002 if there are any questions or concerns.


Reserving Merchandise:

Cash Sales and Lay Away Sales

50% of Total Invoice Price to Reserve Merchandise on Lay-Aways and Cash Sales.


Casa Leaders Direct Finance Sale

The entire deposit must be paid in order to reserve merchandise.


Finance Sales with a Casa Leaders Approved Finance Partner

The sale must be approved and all corresponding paperwork must be completed with their authorized signatures.


Merchandise can only be reserved for a total of 31 days. After such time, the sale will be cancelled and the sale will be subject to a 15% cancellation fee.

Price Disclaimer

The prices displayed on the Casa Leaders website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. The customer is responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to the order. While Casa Leaders’ goal is a 100% error-free site, CLI does not guarantee that any content is accurate or complete, including price information and product specifications. If CLI discovers price errors, they will be corrected on the system, and the corrected price will apply to the order. Casa Leaders reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.


Price Match Guarantee

In order to price match, all items must be same brand, model, item, color, and piece(s). The original, complete competitor ad must be presented, current, and rendered at time of purchase. Competitor must be located within 100 miles of store of purchase. Price Match only applies to furniture. Appliances and electronics are not included in price match guarantee.

AS-IS/ Clearance Items

As-Is / Clearance items have no warranties and cannot be returned or exchanged for any reason.

California Prop 65

Casa Leaders products may contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.


Warranty

Sales through a Casa Leaders Finance Partner

If the purchase was made through a Casa Leaders approved Finance Partner (ex. Acceptance Now, Brandsource Finance, or Synchrony Finance), please refer to their terms and conditions for warranty information regarding the purchase.


Casa Leaders Purchases

Casa Leaders adheres to the warranty policy of the manufacturer of the product/ goods being sold.


Casa Leaders also offers a 90 Day limited warranty on most of its furniture covering manufacturer defects in workmanship and material. In the event a defect that is covered by the warranty is found, Casa Leaders will, at its discretion, repair or replace the defective part. The Casa Leaders Warranty is effective from the date of delivery and does not cover the cost of labor and transportation. Additional furniture protection is available for purchase at an additional cost (some exclusions apply). Any additional protection plan/warranty applies only between the customer and the Obligor of said plan. It is the responsibility of the customer to report all claims directly to the Obligor when applicable.


Accidental damage and normal wear and tear from in-home use is not covered as part of the Casa Leaders Warranty. Additional items not covered or that may void the Casa Leaders Warranty are noted below:


Customer modifications

Fabric damage due to fabric protection application

Colorfastness or dye lot variations of fabrics

Damage caused by neglect, abuse, misuse or accidents

Any condition resulting from incorrect or inadequate maintenance, cleaning or care (e.g. excessive pet hair)

Non-residential use or use for which the product was not designed

Settling of cushions due to normal wear and tear

Piling or wrinkling in fabric

Seam separation due to customer modification, neglect, or abuse

Fabric fading or discoloration due to elements such as sunlight

Water damage to electrical components

Natural wood grain characteristics

Roach or infestation of any kind


Casa Leaders Inc does not grant implied warranties with respect to merchandise or the sale and service of merchandise. ALL WARRANTIES NOT STATED IN THESE TERMS AND CONDITIONS (OR ON THE OFFICIAL CASA LEADERS INC WEBSITE) AND ALL IMPLIED WARRANTIES (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS OF A PARTICULAR PURPOSE, ARE SPECIFICALLY DISCLAIMED. CASA LEADERS INC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, LOSS OF PROFITS, PUNITIVE, EXEMPLARY OR SIMILAR DAMAGES, WHETHER FORESEEABLE OR NOT AND HOWEVER CAUSED, ARISING DIRECTLY OR INDIRECTLY FROM ANY DEFECT IN GOODS SOLD, SUPPLIED, ASSEMBLED, DISASSEMBLED, OR FURNISHED TO YOU, FROM THE USE THEREOF, OR FROM THE INABILITY TO MAKE USE THEREOF.